The terms for using Sanma

The agreement

These Terms of Service ("Terms") are an agreement between you and Charviam ("Charviam", "we", "us"), which operates Sanma. By creating a workspace, booking a demo, or using Sanma, you agree to these Terms and to our Privacy Policy.

If you use Sanma for a business, you confirm that you have authority to accept these Terms for that business, and "you" means that business.

Your account

• You must be at least 18 years old and use Sanma for business purposes.
• Give accurate information when you sign up and keep it up to date.
• Keep your password secure. You are responsible for activity in your workspace, including by team members you invite.
• Tell us promptly at the address below if you believe your account has been accessed without permission.

Using Sanma

Sanma lets you create AI agents that answer your customers on website chat, phone calls, and text messages, using knowledge and prices you approve. We may improve, change, or retire features over time. If we remove a feature you rely on in a significant way, we will give reasonable notice.

Free plans and trials may have usage limits, and we may change or end them.

Your content and data

You keep ownership of everything you add to Sanma, including your knowledge sources, catalog, and settings, and of your customers' conversations ("Your Content"). You give us permission to host, process, and transmit Your Content only as needed to provide, secure, and support Sanma for you, as described in our Privacy Policy.

You are responsible for Your Content: that you have the right to use it, that your prices and policies are accurate, and that you give your customers any privacy notices the law requires.

AI answers

Your agent answers from the knowledge you approve and says so when it is unsure, but AI can still be wrong or incomplete. You are responsible for reviewing what your agent knows and for decisions made from its answers.

• Sanma is not an emergency service. Callers in an emergency should contact 911 or the local emergency number.
• Do not rely on your agent for medical, legal, or financial advice.
• Unless we have signed a business associate agreement with you, do not use Sanma to collect or store protected health information under HIPAA, such as diagnoses or treatment details.

Calls, texts, and consent

You are responsible for following the laws that apply to how you contact people, including the Telephone Consumer Protection Act, state calling and texting laws, call recording consent laws, and do-not-call rules. In particular:

• Only call or text people who have given the consent the law requires.
• If you turn on call recording, use a consent message, and make sure it meets the rules where your callers are.
• Complete any carrier registration needed for business texting, with our help where the product supports it.

Sanma enforces opt-outs (STOP, START, HELP), calling windows, attempt limits, and your do-not-call list, but these tools do not replace your own compliance.

Acceptable use

You agree not to use Sanma to:

• Break any law, or help anyone else do so.
• Send spam, unsolicited robocalls, or messages to people who have opted out.
• Mislead people about who they are talking to, impersonate others, or commit fraud.
• Harass, threaten, or discriminate against anyone, or share content that is illegal or harmful.
• Interfere with Sanma, probe or bypass its security or limits, or access another business's data.
• Copy, resell, or build a competing product from Sanma without our written permission.

Plans, billing, and cancellation

• Paid plans are billed monthly in advance through Stripe. Usage beyond your plan's included amounts is charged at the per-unit rates published on our pricing page.
• Prices exclude taxes, which you are responsible for where they apply.
• You can cancel at any time. Cancellation takes effect at the end of the current billing period, and fees already paid are not refunded except where the law requires.
• If a payment fails, we may limit or pause your workspace until it is resolved.
• We will give you at least 30 days' notice before changing the price of your plan.

Third-party services

Sanma works with services provided by others, such as phone numbers and messaging from Twilio, AI models from OpenAI, Anthropic, and Google, voices from ElevenLabs, and payments from Stripe. Their availability is outside our full control, and your use of some features may also be subject to their terms. We are not responsible for third-party services you choose to connect.

Suspension and termination

You can stop using Sanma and close your workspace at any time. We may suspend or end your access if you seriously or repeatedly break these Terms, fail to pay, or use Sanma in a way that creates legal or security risk. Where reasonable, we will warn you first and give you a chance to fix the problem.

After your account ends, you can ask us within 30 days for an export of your conversations and content. After that we may delete it, as described in our Privacy Policy.

Our intellectual property

Sanma, including its software, design, and brand, belongs to Charviam. These Terms give you the right to use Sanma while your account is active, and no other rights. If you send us feedback, we may use it to improve Sanma without any obligation to you.

Disclaimers

We work hard to keep Sanma reliable and accurate, but it is provided "as is" and "as available". To the fullest extent the law allows, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement, and we do not promise that Sanma will be uninterrupted or error free, or that every answer will be correct.

Limitation of liability

To the fullest extent the law allows, Charviam will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data. Our total liability for any claim related to Sanma is limited to the amount you paid us for Sanma in the 12 months before the claim arose.

Some places do not allow these limits, so they may not fully apply to you.

Indemnification

You agree to defend and indemnify Charviam against claims, damages, and costs, including reasonable legal fees, arising from Your Content, your use of Sanma in breach of these Terms, or your violation of any law, including laws on calling, texting, recording, and consent.

Governing law and disputes

These Terms are governed by the laws of the State of Texas, United States, without regard to its conflict of laws rules. Any dispute will be brought in the state or federal courts located in Texas, and you and we consent to their jurisdiction. Before filing a claim, please contact us so we can try to resolve it informally.

Changes to these terms

We may update these Terms as Sanma changes. We will post the new version on this page and update the date at the top. If a change is significant, we will notify business customers by email or in the app at least 30 days before it takes effect. Continuing to use Sanma after that means you accept the updated Terms.

Contact

Questions about these Terms: [email protected].

Charviam, operator of Sanma, Texas, United States.