Built to be trusted with your customers
An AI agent speaks for your business, so it has to be careful with what it says and with the data it handles. Here is how Sanma protects both.
Your business's data stays yours
Kept separate for every business
Every request is scoped to the business it belongs to. One business can never see another's conversations, customers, catalog, or prices.
Never sold
We never sell business or customer data, and we don't use your customers' conversations to advertise to them.
You set retention and recording
Choose whether calls are recorded, the consent message callers hear, and how long conversation data is kept.
Accurate by design, not by luck
Every knowledge source is approved by you before the agent can use it. Internal notes can guide the agent without ever being quoted.
Order prices come only from your catalog, are recalculated by the system, and are read back for the customer to confirm.
When the answer isn't in your knowledge, the agent says so, takes a message, and adds the question to your list to answer.
Calls transfer to your team, chats hand over with full context, and anyone on your team can step into a conversation at any time.
Protected from misuse, with predictable costs
Off-topic requests are declined before any AI cost is spent, replies and messages are size-limited, visitors' daily chats are capped, and repeated misuse ends the chat. Read how it works.
Trusted providers
AI models from OpenAI, Anthropic, and Google; phone and text on Twilio; premium voices by ElevenLabs; card payments on Stripe.
Compliance settings built in
Recording consent, SMS opt-outs (STOP, START, HELP), calling windows, attempt limits, and the do-not-call list are enforced by the system.
Usage you can audit
Every call minute, chat message, and text segment is counted live against your plan in your dashboard.
Have specific compliance requirements? Book a demo and talk them through with the Sanma team before you go live.
Questions about security?
Ask our assistant, or book a demo and we'll walk through how Sanma would handle your business's data.
